A hand holding a phone getting a phone call from "unknown"
Follow these tips to protect yourself against cyber crime
Criminals never stop. But we don’t either — we have an expert team with the best systems available at FCCB to stop hackers in their tracks.
But that means those criminals find it easier to target you than to target the bank’s hardened security systems. They’ll use a technique called social engineering to trick you into giving away sensitive information. Then they’ll use that data to access your accounts and steal your hard-earned money.
These are more examples of fraudulent text messages – and a perfect example of a type of fraud called “social engineering.” Fraudsters attempt to instill fear and assume a position of authority to trick you into giving up your personal information. They may ask for your:
- Answers to your security questions
- Multi-factor authentication codes
- Or other personal information
You should never share any of this information with anyone. Only a criminal will ask for this information. FCCB and our Fraud Center will never ask for this information – we simply don’t need it.
Learn How to Protect Yourself
Follow these three tips to harden yourself against social engineering:
- Never share your banking information or login credentials with anyone. Whether it’s by phone, text, or email — even if they tell you they work for FCCB or our Fraud Center.
- FCCB Staff will NEVER ask you for your password, multifactor authentication codes, or the answers to your security questions. If someone asks for this information, HANG UP IMMEDIATELY.
- Never give out your Username, Password, or Authentication Codes.
- Don’t click links in unexpected emails or texts unless you’ve proved they’re legitimate.
- How do you prove a message is fraudulent or legitimate? Take this quiz by Google to learn the tricks of the trade.
Contact us immediately if you suspect your digital information is compromised — and change your passwords and security questions as soon as you’re off the phone. If you know how to sniff out a criminal’s social engineering tactics, you’ll be able to shut them down and keep your money safe.
It’s impossible to keep an eye on your accounts every second of every day. But it’s more important than ever to protect yourself against fraud.
Fortunately, we’ve got a team to keep your account safe, 24/7
- Our Fraud Center will call you if they notice suspicious activity on your account.
- Their number is 1-800-417-4592 put it in your contacts list so you know who’s calling.
- Verify your contact info is accurate so they can get in touch when it matters. It’s in your Profile in online banking – it only takes one minute.
Debit Card Alerts
- Activate card alerts in online banking so you’re notified when transactions are Approved, Denied, or both.
- This makes it easy to see if someone else is trying to use your card information.
Set a Schedule for Your Card
- Not only can you turn your card on or off with digital banking, but you can set times when your card will automatically activate or deactivate. You can use this feature to automatically shut your card off each night – when fraudsters are more likely to be active.
- Any automatic payments you have set up on the card will process normally, but new transactions won’t.
Temporary Spending Limit Increase
- With online banking, you don’t have to call the bank to request a spending increase (which is handy after hours or on the weekend).
- You can increase your debit card transaction limit from $1500 to $3000 with the touch of a button.
- The spending limit automatically resets to your prior limit after 30 minutes, so you don’t have to call to reset it.