Criminals never stop. We don’t either — we have an expert team with the best systems available at FCCB to stop hackers in their tracks.
But that means those criminals find it easier to target
you than to target the bank’s hardened security systems. They'll use a technique called
social engineering to trick you into giving away sensitive information. Then they'll use that data to access your accounts and steal your hard-earned money.
Follow these three tips to harden yourself against insidious social engineering:
- Never share your banking information or login credentials with anyone. Whether it's by phone, text, or email — even if they tell you they work for FCCB or our Fraud Center. (FCCB Staff will NEVER ask you for your password, multifactor authentication codes, or the answers to your security questions. If someone asks for this information, HANG UP IMMEDIATELY.)
- Never give out your Username, Password, Security Questions, or Authentication Codes.
- Don’t click links in unexpected emails or texts until you’ve proved they’re legitimate. (How do you prove a message is fraudulent or legitimate? Take this quiz by Google to learn the tricks of the trade.)
Contact us immediately if you suspect your digital information is compromised — and change your passwords and security questions as soon as you’re off the phone. If you know how to sniff out a criminal’s social engineering tactics, you’ll be able to shut them down and keep your money safe.
